Answers to common questions about our reservation-based car service, including airport transfers, long-distance travel, and family travel.
Most trips are reserved at least 24 hours in advance for guaranteed availability.
Our service is reservation-based, allowing us to plan each trip in advance.
We recommend booking at least 24 hours in advance. This allows us to confirm availability, assign the right vehicle, and plan your trip properly. For airport transfers during peak travel periods, booking 2-3 days ahead is ideal.
No payment is required at the time of booking. We confirm your reservation and provide a quote upfront. Payment is collected after your trip is completed.
Yes. Reservations can be modified or canceled with at least 24 hours notice at no charge. Changes within 24 hours may be accommodated based on availability.
No — we operate as a reservation-based service focused on airport transfers and long-distance travel. Trips are scheduled in advance rather than on-demand. This model allows us to guarantee availability, assign appropriate vehicles, and maintain consistent service quality.
We provide pre-arranged airport transfers to all major NYC-area airports.
We provide transportation to JFK, LaGuardia, Newark Liberty, Westchester County (HPN), Teterboro (TEB), and MacArthur (ISP). All pickups and drop-offs are scheduled in advance.
Yes. For airport pickups, we monitor your flight status in real-time. If your flight is delayed, we adjust accordingly — no need to call or update us.
For arrivals, your driver will meet you at the designated pickup area with a sign displaying your name. Exact meeting instructions are provided in your confirmation. For departures, we pick you up at your specified address.
Designed for families traveling with children — child seats installed and ready before pickup.
Yes. We provide rear-facing infant seats, forward-facing toddler seats, and booster seats. All seats are installed and ready before your pickup — no assembly required on your end.
You can request up to 4 child seats per vehicle. Full-size SUVs accommodate 1–2 child seats comfortably. Full-size vans accommodate up to 4 child seats comfortably.
Child seat installation is included at no additional charge. Simply note your requirements when booking and we handle the rest.
Yes. If you prefer to use your own seat, our driver can assist with installation. Just let us know in advance so we can allocate extra time.
Full-size SUVs and passenger vans designed for airport and long-distance travel.
Our fleet includes full-size SUVs (Chevrolet Suburban, Cadillac Escalade) and passenger vans. All vehicles are late-model, professionally maintained, and equipped for travel with luggage.
SUVs accommodate up to 6 passengers comfortably. Passenger vans accommodate up to 10 passengers. For larger groups, we can arrange multiple vehicles.
Our vehicles are designed for airport travel. SUVs typically fit 4-6 large suitcases plus carry-ons. Vans accommodate more. If you have unusual luggage requirements, mention it when booking.
Comfortable intercity transportation — direct, private, door-to-door.
We provide transportation throughout the Northeast including Boston, Philadelphia, Washington DC, the Hamptons, and Connecticut. For specific routes and destinations, see our long-distance travel page.
Yes. Stops can be arranged in advance for an additional fee. Let us know your requirements when booking and we will include them in your quote.
Our rates include the vehicle, driver, fuel, tolls, and parking fees. The price quoted is the price you pay — no hidden charges or post-trip surprises.
Serving the New York metropolitan region and Northeast corridor.
We serve all five NYC boroughs, Long Island, Westchester, New Jersey, Connecticut, and Pennsylvania. Our primary focus is airport transfers and intercity travel throughout the region.
Yes. We regularly provide transportation to destinations throughout the Northeast. If your trip originates or ends in our service area, we can accommodate it.
All trips are quoted in advance — no surge pricing, no unexpected changes.
Pricing is based on distance, vehicle type, and trip details. We provide a complete quote before you book so there are no surprises. Our rates are flat — traffic delays do not affect your price.
No. We do not use surge pricing. The rate you are quoted is the rate you pay, regardless of demand or time of day. This is one of the key benefits of reservation-based service.